meet a Detailer: marcell

He’s dedicated to reinventing your rooms.
satintouch quarterly: satintouch does everything from painting and cleaning for commercial and residential spaces, but for you, what kinds of jobs do you love doing?
marcell: I’m proud of every job that I’ve done for commercial and residential properties all around the state. But, I absolutely love carpet cleaning. It’s the last thing you see, but one of the first things you notice with your feet. Does it feel crunchy on my feet or soft? Then you look down. Is it clean? Is that a stain hiding over there. And, making sure that no one asks those questions about your space is my job, and one I’m proud to do.
STQ: Carpet cleaning sounds very difficult – especially when you walk into a room where who knows what kind of punishment the carpet’s received or what kind of stain is hiding around the corner.
M: Yeah, and that’s why I enjoy it so much – the challenge. I’ve seen all kinds of hard to clean stains like wax, red wine, Kool-Aid, and even mystery stains that to this day, I’m still not quite sure what it was, but was able to remove it. Thankfully, through my years of experience as a Detailer and the process we use with satintouch, I walk into those situations confidently, and with the right tools to get the job done.
STQ: You mention process and tools … what is that process and those tools, and how does it translate into your job cleaning carpets?
M: It’s all about walking in with the right tools. Like all Detailers, I only use the highest quality carpet cleaning solutions, finest brushes, high-powered vacuums. But, even with the best tools at a Detailers side, they need process. That’s where I lean on our Eye for Detail process to methodically prepare and clean a carpet. First we pre-treat the carpet, then brush it, and finally soften it by removing all traces of cleaning solution. Then for tough to get out stains, I rely on steam and pressure to transfer, not wipe or suck, the stain out of the carpet, while not damaging it.
STQ: And when someone sees you wearing a satintouch uniform, what do you want them to think?
M: First, a smile. Then, “Marcell cleaned and softened my carpet, and I can’t believe he was able to get that stain out!”